Updates Regarding COVID-19

The health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours.

We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time.

During this time, we will be changing to a “hands-free” practice for appointments, services, and procedures. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it is our goal to be able to remain open to serve the needs of our community’s pets.

Services Rendered at Sunset Cliffs Animal Hospital

Appointments, services and procedures will be handled through a “hands-free” practice, including:

  • Pre-scheduled appointments will be confirmed by staff with updates on procedures
  • Please bring dogs on a leash and cats in a carrier
  • Upon your arrival at the clinic, call us at (619) 224-0773 to check-in
  • A team member will discuss all your needs and concerns by phone during check-in
  • A team member will meet you outside and individually bring your pet(s) in for evaluation and care
  • Following your pet’s procedure, a team member will contact you and let you know when your pet is ready for pick-up

Payment

  • Once the examination and treatment(s) are complete, a team member will call you to review charges
  • You may pay over the phone by credit/debit card. 
  • If you are paying by check or cash, a team member will collect your payment outside

Medication and Food:

We ask that you request medication or food refills in advance via phone or email. When you arrive at the hospital, give us a call. You can pay by credit/debit card over the phone, or provide a check or cash when our team member brings your supplies to you outside.

Additional Measures We Are Asking Clients to Follow:

  • Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.
  • Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure.

Pets, the Coronavirus, and Resources:

The CDC and The American Veterinary Medical Association (AVMA) also have comprehensive websites with up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:

CDC Frequently Asked Questions
AVMA – COVID-19: FAQs FOR PET OWNERS

We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support.
If you have any questions, please do not hesitate to contact us.